Please reach us at support@banderola-rks.com if you cannot find an answer to your question.
A: It is a nationwide system implemented by Kosovo Customs to monitor tobacco and alcohol products through the supply chain using digital excise stamps. Its purpose is to improve tax collection, reduce counterfeiting, and prevent smuggling.
A: Currently, the system covers tobacco products, wine, and spirits.
A: Digital excise stamps are secure, electronic markers affixed to products at the production stage. They allow Kosovo Customs to track products in real time through the supply chain.
A: Currently, the system covers tobacco products, wine, and spirits.
A: Digital excise stamps can be ordered through the official Kosovo Customs online portal. You must first log in with your registered business account. Portal link for ordering stamps: https://banderola.dogana-rks.org/
A: Only licensed importers, distributors, and producers of tobacco, wine, and spirits in Kosovo are eligible to register.
A: Manuals,can be downloaded directly from https://banderola.dogana-rks.org/ after the user is logged in. The manuals are offerred in Albanian, English, and Serbian.
A: You must create an account on the portal using your company details, business license, and tax identification number. Once submitted, Kosovo Customs will review and approve your registration.
A: Use the “Forgot Password” option on the portal login page. You will receive instructions via your registered email.
A: After logging into your account, navigate to the “Order Stamps” section, select the product type and quantity, and submit your order.
A: Yes, the portal will display the allowed limits for each product type based on your license and previous orders.
A: After stamps are affixed, your products can be tracked in real-time through the portal. You can view status updates, shipments, and verification reports.
A: Yes, the portal uses encrypted connections and multi-factor authentication to protect your data and transactions.
A: Use the “Contact Support” feature in the portal or email the support team. Provide your account details and a description of the issue.
A: Yes, the account administrator can assign roles and permissions to multiple users within the company.
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